SOFTWARE EW Inc. Toolkit Component

Ear Works 5 Preview

Tue, 01 Nov 2011 13:48:08 -0700

In the 3 years since the first launch of Ear Works 4 many things have happened in the highly dynamic world of technology:

EW5 Pre-release Form

Name:
Email:
Subject:
Clinic:
Message:

- we’ve been blown away by the rise of tablets pioneered by the iPad
- we’ve seen 4 versions of iPhone, 3 iOS versions, the birth and growth of Android OS and an explosion in mobile computing

Screenshots and Videos

Mon, 17 Jan 2011 04:43:29 -0800

Get a taste of the EW4 look and feel with the tools below.

And if this is not enough, remember you can always take it for a spin with:

- the live EW4 test environment

- your own unlimited trial version…

Premium Plus

Fri, 24 Sep 2010 06:56:40 -0700

Reference

"The Premium Plus Service provided by Markus Hilbert and Florin Voinescu is an excellent service, which was tailored to the needs of my clinic. Ear Works has succeeded in creating a very powerful and comprehensive office management program, which in my opinion is by far the best in the industry. The Premium Plus Service was extremely valuable to fully maximize the many beneficial features of the program.
Markus and Florin's experience and expertise is very evident and they both have a deep understanding of the business of hearing healthcare. On a personal level, Markus and Florin are extremely pleasant to deal with and impressed me with their professional and efficient manner."

A.C. in Ontario

Yes, I'd like to maximize my return with my EW4 investment with EW4 Premium Plus

Ear Works software integrates with how you work. We can also help you apply some key practice standards in the clinical, administrative and management workflows that will maximize your return on investment with EW4.

…

Pricing

Fri, 24 Sep 2010 06:19:35 -0700

EW4 is an investment not a cost. It will give you a significant return in money and time saved that can then be reinvested into growth opportunities and activities. Browse the links here to find out more about EW4 pricing and return on investment.

…

Try it out

Thu, 09 Sep 2010 23:13:36 -0700

Because Ear Works 4 is more akin to an enterprise solution than a mere database of patient files, you have to see it to believe it. We therefore offer private or public tours and then you can get a professionally installed trial installed on your computer(s) or network. …

About EW4

Thu, 09 Sep 2010 23:07:29 -0700

Ear Works 4 is the latest version of EW Inc. practice management software that comes in 4 packages to suit any sized clinic with no long-term fees.

EW4 software is unique in its ability to process …

Training

Thu, 09 Sep 2010 22:56:28 -0700

Installation, Set Up, Training Options Summary

click to enlarge

Clients have 2 options for how training is done and they can be combined. See the links below to view each option and some considerations about how to choose the best solution for your clinic.

You can also …

Support Resources

Fri, 05 Feb 2010 08:18:08 -0800

Support is easy.

Free support is accessed by emailing support@earworksinc.com.

Urgent paid support ($50/ticket unless the problem is our fault) is accessed by emailing urgent@earworksinc.com

You also can hit F1 in EW4 for help, use the built-in EW4 help menu, use the self-support tools below, contact support or use the support portal for both free and paid support options…

Downloads

Sun, 31 Jan 2010 19:09:59 -0800

NOTE: you must run the updater in Windows 7 as administrator to complete properly. Click here for more info.

latest EW4 update (version 4.2.16.01)
uploaded 28 June 2011
EW4 Backup and Restore Tool (for server only)
for details and instructions please see our knowledge base article on the support portal
save-as-PDF add-in
latest EW3 update (version 3.0.0035.03)
Open-Pro Community Audiology Forum group | LinkedIn
Remote Desktop for Mac
If you use a Mac, you can use this app to view remote desktops and log in remotely to Windows Server

This section has EW3 and EW4 updates for download plus the PDF add-in

Buy

Sun, 31 Jan 2010 12:33:06 -0800

licensing details

what comes with it?

client responsibility

post purchase costs

Once you've chosen your package simply send us an order. Then we send you an invoice that you can pay online from the invoice or here at the website.

Then follow these easy steps to get started:

installation and activation - download, install and its activated
review learning helps online - view videos, see cheat sheets, read guidelines on our support tools page
go through the set up wizard for global set up of all major customizations
go through the company setup for fine-tuning the system to your office
ensure you’ve set up your products and services in these guides re markup formulas, services offered, etc.
set up your appointments: types, durations and colors and associated checklists
set up your daily duties right in the sidebar
enter your schedule by setting open/close times, locations and right-clicking to set appointments or blocks
use the recommended use guidelines to see your patients, make your orders and other standard operating procedures
customize your experience in my earworks with colors, themes, rearrange your file layout of panes and pages

you’re up and running - enjoy!

Where to start

Start with the package that fits you best. If in time you need the extra features from the more advanced package all you need to do is upgrade and unlock the new features. Since the upgrade cost is just the difference between the face price of the packages, you can upgrade at anytime without any penalties. …

Success Stories

Wed, 25 Nov 2009 15:04:46 -0800

Clinics in Canada, the US and Australia are using Ear Works 3 and 4, some of them are highlighted here. Here is what they say about it.

Share your Story

Surprising easy 1st day of going live

I just want to share my surprise with how easy our first day of going live went. After Florin had spent a whole weekend transferring our data including patient details and appointment history from our previous system to Earworks, we went into Monday with trepidation. Our fears were unfounded though as all our staff took to Earworks like ducks to water. They even commented at how flexible the system is and ended the day with excitement about our latest purchase. We can't wait to dig in deeper and find out what more is in store as we have just started scratching the surface.

Christo Fourie, Australia

Very Pleased

I have just purchased EW4 for 2 clinics and have been very pleased with the fast and accurate support I have been receiving from Florin. Well done!

I have in the past dabbled in database development, but found the task too time consuming while running a rapidly growing business at the same time. As such I started looking around for alternatives and tried many. EW4 is incredibly well laid out and thought out. I would have never been able to achieve anything even close to this even if I employed someone to develop it. You can see that the EW4 people are dedicated to detail and passionate about their great product. I have found a few areas where I thought things might be improved and every suggestion was happily considered. I can't wait to actively start using the product and finding out more about the ins and out of this great tool.

CF, Australia

Usability

We've worked in dental offices for years. Ear Works software is so much easier to understand and use and is more intuitive.

"I can see all the information at a glance"

Why did you choose EW4?: We upgraded to EW4 from EW3. I looked at and reviewed what other database systems could offer me and choose to continue with EarWorks.

What do you like/dislike about EW4?: I love that EW4 lets me see all information about my client at a quick glance. When I need to see more information, such as a list or earmolds and when they were fit I simply open a window and the information appears.

What would you improve about EW4?: I would like to see the bank deposits simplified.

How do you find training and support options?: I am really happy with the online community forum that the Earworks team created. It lets me post questions - and sometimes answer others, that colleagues have and post.

August 2010

Mark Hansen

Owner

Sound Hearing Clinics

Vancouver, BC

"A comprehensive database"

Why did you choose EW4?: Very comprehensive database program with specific applications for Alberta 3rd Party Payers.

What do you like/dislike about EW4?: way it is networked throughout the office, allowing multiple users having access to the same patient at the same time; Allowed us to go paperless which vastly improves our chart management; Reports and Progress notes are very easy to manage, allowing us to achieve greater efficiency; Ordering product using earworks forms has also reduced the need to stock manufacturer order forms.

How do you find training and support options?: Support is great, with the community support website, it allows for easy submission of problems and able to review other issues.

August 2010

Donna Copps

Owner

Thomas Copps Audiology

Lethbridge, AB

"EW4 is a positive valuable asset"

Why did you choose EW4?: We tried 3 other software packages and had worked with them for several months. The EW4 software has met all of our clinic needs. Training is simple and it is easy for staff to quickly familiarize themselves with all aspects of the software. Inputting information is simple and quick.

What do you like/dislike about EW4?: Really nothing it has met all of our needs

How do you find training and support options?: Florin has always been prompt about getting back to us if any issues arise. The program is very easy to use and very little training is required.

We recommend this software package with no hesitation. It has been a positive valuable asset to our clinic.

August 2010

Debbie Martel

Owner

Cornwall Audiology Clinic

Cornwall, ON

"Reliable with functionality I wanted for my own business"

Why did you choose EW4?: I was running a clinic in North York Toronto and the owner that runs clinics in British Columbia used the Earwork System. He installed it in the Toronto Clinic and I got use to it and when I decided to open my own multiple clinics I knew that Earworks was reliable and had the functionality that I wanted for my own business.

What do you like/dislike about EW4?: I like how you can create HA orders through Earworks and it is very easy to organize client files. The data mining works well for targeting people you want to market to. It really helps with financial bookeeping as well. I can't say that I have any issues with the software system.

What would you improve about EW4?: My Earworks does everything that I need it for.

How do you find training and support options?: Florin always gives great tech support if there are issues.

July 2010

Christopher Tiede

Owner

Hearing Care Clinic

Keswick, ON

"Designed for audiologists by audiologists"

Why did you choose EW4?: We chose EW4 for our clinic because it was designed for audiologists by audiologists. It takes into account all of our needs specific to the field of audiology and hearing. In addition, the software will allow us to become entirely paperless in the future should we decide to pursue that route.

What do you like/dislike about EW4?: Prior to using EW4, we were using a paper schedule book. With EW4, everyone in the clinic is able to view their own schedule from their computer without having to flip through a book. In addition, we can search for patients by name and see when they have appointments booked (past and future), how many cancellations they have had, etc. The administrative user allows one to set up and adjust EW4 settings specifically to suit the needs of their particular clinic (for example, types of appointments, length of each appointment, etc.). For scheduling, it has absolutely been worth the investment and we would never go back to using a book again. In the future when we make the transition towards going paperless, we know EW4 will help to make the transition easier as everything we could need is available through the EW4 program.

What would you improve about EW4?: Only if you can find a way that we can feed in the information from our paper files without us having to scan it in or enter it manually to make our transition to paperless quicker! Occasionally we do have network problems with EW4 that requires us to restart the network server to get things running smoothly again. However that occurs much less frequently these days compared to the initial version of EarWorks that we purchased.

How do you find training and support options?: We received training from Markus for all of our staff upon first purchasing EW4. While intially the software seemed complicated, through practice we have become quite adept at using it, even those with little computer experience who were initially reluctant. In addition, the answer to nearly any question one could have can be found online with both pictures and text. The EW website is very thorough. The people at EarWorks are continually asking for feedback about their software and looking for ways to improve it for users, something that we really appreciate and have benefitted from as EarWorks continues to evolve.

July 2010

Amber Roberts

Owner

Professional Audiology Clinic

Edmonton, AB

"Thanks!"

I just want to thank EW team for the quick response in dealing with the issues and questions that were recently posted. EW will be a great program once the little bugs are fixed. I think it is likely most advanced system available and I hope that users will use EW to its full potential. We are keeping paper files but mainly as back up - everything is on EW. It will be nice to have the help file and this community is a good idea as well. I hope that more users will share ideas and experiences with their EW so that we can all benefit. Good work Markus and Florin keep it up and you will do well.

March 2010
view original post

Martin Jurek

Owner

100 Mile House Hearing Clinic

100 Mile House, BC

files

I like that I can open multiple files and items and sort them in my space. Information is not cluttered; its clear and easy to navigate. There is tons of info but its not overwhelming to use.

reporting

I like the availability of reports on things like sales to show me how things are going. I know there are a lot more that I don't use yet but the sky's the limit! Alerts tells me what I have missed and my flags tell me if someone is eligible for hearing aids or batteries. It tells me stuff rather than me having to dig for it!

finding stuff

With EW4 I can find stuff - where the hearing aid is at in the process, bills and invoices, and that all the attachments are scanned and attached and linked to EW items so its all there, you never need to search for things.

scheduling

Scheduling is easy. There are multiple ways to schedule but it allows me to do it how I like to. If they're not a client, it opens the windows you need to enter things on the fly. Cancelling, confirming and changing appointments is a piece of cake and every change stays in the patient appointment history. I like the template so we don't fill up with too many clean and checks but have enough salesy appointments. If they cancel an appointment it prompts me to set a task to rebook later so we don't forget. Its all documented and in the system and out of my brainspace.

checklists

I love the checklists because it keeps me on track and I don't have to think about what I need to do and spend more time focusing on the patient.

Its all there

I like Ear Works because everything is there - the info you need is all right there. Its laid out well. I can access information quickly and easily, such as clients, doctors, third party info, marketing and tests. History is easily understandable and all accounting info is there. Editing payments or invoices is a snap.

time saver

I love Ear Works because it allows us all to save time by not having departments - all info is available to everyone but there are access rights in place. Its just so nice having only one place to go to look for the info and having it all there. Our old system did not give us info, we had to spend the time finding it - like eligibility info, appointment and service history, it offers the info I need to me rather than me figuring out what I need and then looking for it!

Share your Story!

IT | technical requirements

Wed, 14 Jan 2009 09:52:02 -0800

This section includes links to pages about IT and technical specs.