Here are the answers to the most common questions about Ear Works 4:
can we have a trial period?
Yes. You can explore EW4 in several ways before taking a decision:
1. watch the videos online
2. request a live demo with one of our specialists
3. access our remote demo environment and try EW4 hands-on
4. request a trial version installed on your computers.
what is your refund policy?
If you are not completely satisfied with Ear Works 4 you can request a full refund within 90 days from purchase. No questions asked. more details here
what happens if there are bugs in the system?
Like with any software you may encounter bugs or issues.
These can be reported on our community site and will be dealt with as soon as possible.
You can always check online the most recent problems reported and follow their resolution.
how do we get support?
The support is free on the community site. This is where everybody can benefit from all the questions and solutions.
If your question is already answered you can find it instantly otherwise you can post a new question or issue and we'll answer it in the shortest time possible.
This way a very dynamic knowledge base is continuously being built.
can I simply pick up the phone and call you for support?
Yes you can. However, if your problem is not due to a bug, the phone support is paid.
Click here for more details.
how often do you update the price lists?
After the release of version 4.2 there will be an online repository with price lists and third party rules.
We're doing our best to update this repository within one week from release.
Your system will update automatically according to your update settings.
what is the price of EW4?
There are four Ear Works packages (learn about or compare packages), designed for different levels of requirements.
Click here to calculate your price.
If applicable this price can be reduced through various savings opportunities and offers.
LEARN MORE ABOUT YOUR PARTICULAR EXPECTED RETURN ON INVESTMENT
are there any monthly costs of running EW4?
No, there are no on-going costs for running EW4.
Once purchased, the software is yours to use.
Any possible on-requests costs are highlighted here.
do you offer on-site training?
Our free training is designed in two components and was proven the most cost-effective and efficient for both small and large distributed team:
A. Video self-training: perfect for basic training
B. Online meeting with all team members: for system setup, advanced topics, team synchronization and management training.
We are offering paid on-site training as an additional option.
