2 user licenses
urgent support for up to 5 hours in the first 2 months free - (zendesk email based or skype chat or phone support with remote login option) - a $300 value
unlimited free web-based support for life (up to 5 business days response time)
initial training - 2 sessions or 1 hour approx each, online/remote or in-person. Future additional offices do not have free live training, but can access free help resources and video help online; if live training is required, it will be charged at $70/hr [see fees page]
software updates (e.g. from version 4.0 to version 4.1)
price list updates for Hearing Aids, Molds and Accessories (when made available)
third party updates (when made available)
