Clinics in Canada, the US and Australia are using Ear Works 3 and 4, some of them are highlighted here. Here is what they say about it.
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Surprising easy 1st day of going live
I just want to share my surprise with how easy our first day of going live went. After Florin had spent a whole weekend transferring our data including patient details and appointment history from our previous system to Earworks, we went into Monday with trepidation. Our fears were unfounded though as all our staff took to Earworks like ducks to water. They even commented at how flexible the system is and ended the day with excitement about our latest purchase. We can't wait to dig in deeper and find out what more is in store as we have just started scratching the surface.
Christo Fourie, Australia
Very Pleased
I have just purchased EW4 for 2 clinics and have been very pleased with the fast and accurate support I have been receiving from Florin. Well done!
I have in the past dabbled in database development, but found the task too time consuming while running a rapidly growing business at the same time. As such I started looking around for alternatives and tried many. EW4 is incredibly well laid out and thought out. I would have never been able to achieve anything even close to this even if I employed someone to develop it. You can see that the EW4 people are dedicated to detail and passionate about their great product. I have found a few areas where I thought things might be improved and every suggestion was happily considered. I can't wait to actively start using the product and finding out more about the ins and out of this great tool.
CF, Australia
Usability
We've worked in dental offices for years. Ear Works software is so much easier to understand and use and is more intuitive.
"I can see all the information at a glance"
Why did you choose EW4?: We upgraded to EW4 from EW3. I looked at and reviewed what other database systems could offer me and choose to continue with EarWorks.
What do you like/dislike about EW4?: I love that EW4 lets me see all information about my client at a quick glance. When I need to see more information, such as a list or earmolds and when they were fit I simply open a window and the information appears.
What would you improve about EW4?: I would like to see the bank deposits simplified.
How do you find training and support options?: I am really happy with the online community forum that the Earworks team created. It lets me post questions - and sometimes answer others, that colleagues have and post.
August 2010
"A comprehensive database"
Why did you choose EW4?: Very comprehensive database program with specific applications for Alberta 3rd Party Payers.
What do you like/dislike about EW4?: way it is networked throughout the office, allowing multiple users having access to the same patient at the same time; Allowed us to go paperless which vastly improves our chart management; Reports and Progress notes are very easy to manage, allowing us to achieve greater efficiency; Ordering product using earworks forms has also reduced the need to stock manufacturer order forms.
How do you find training and support options?: Support is great, with the community support website, it allows for easy submission of problems and able to review other issues.
August 2010
"EW4 is a positive valuable asset"
Why did you choose EW4?: We tried 3 other software packages and had worked with them for several months. The EW4 software has met all of our clinic needs. Training is simple and it is easy for staff to quickly familiarize themselves with all aspects of the software. Inputting information is simple and quick.
What do you like/dislike about EW4?: Really nothing it has met all of our needs
How do you find training and support options?: Florin has always been prompt about getting back to us if any issues arise. The program is very easy to use and very little training is required.
We recommend this software package with no hesitation. It has been a positive valuable asset to our clinic.
August 2010
"Reliable with functionality I wanted for my own business"
Why did you choose EW4?: I was running a clinic in North York Toronto and the owner that runs clinics in British Columbia used the Earwork System. He installed it in the Toronto Clinic and I got use to it and when I decided to open my own multiple clinics I knew that Earworks was reliable and had the functionality that I wanted for my own business.
What do you like/dislike about EW4?: I like how you can create HA orders through Earworks and it is very easy to organize client files. The data mining works well for targeting people you want to market to. It really helps with financial bookeeping as well. I can't say that I have any issues with the software system.
What would you improve about EW4?: My Earworks does everything that I need it for.
How do you find training and support options?: Florin always gives great tech support if there are issues.
July 2010
"Designed for audiologists by audiologists"
Why did you choose EW4?: We chose EW4 for our clinic because it was designed for audiologists by audiologists. It takes into account all of our needs specific to the field of audiology and hearing. In addition, the software will allow us to become entirely paperless in the future should we decide to pursue that route.
What do you like/dislike about EW4?: Prior to using EW4, we were using a paper schedule book. With EW4, everyone in the clinic is able to view their own schedule from their computer without having to flip through a book. In addition, we can search for patients by name and see when they have appointments booked (past and future), how many cancellations they have had, etc. The administrative user allows one to set up and adjust EW4 settings specifically to suit the needs of their particular clinic (for example, types of appointments, length of each appointment, etc.). For scheduling, it has absolutely been worth the investment and we would never go back to using a book again. In the future when we make the transition towards going paperless, we know EW4 will help to make the transition easier as everything we could need is available through the EW4 program.
What would you improve about EW4?: Only if you can find a way that we can feed in the information from our paper files without us having to scan it in or enter it manually to make our transition to paperless quicker! Occasionally we do have network problems with EW4 that requires us to restart the network server to get things running smoothly again. However that occurs much less frequently these days compared to the initial version of EarWorks that we purchased.
How do you find training and support options?: We received training from Markus for all of our staff upon first purchasing EW4. While intially the software seemed complicated, through practice we have become quite adept at using it, even those with little computer experience who were initially reluctant. In addition, the answer to nearly any question one could have can be found online with both pictures and text. The EW website is very thorough. The people at EarWorks are continually asking for feedback about their software and looking for ways to improve it for users, something that we really appreciate and have benefitted from as EarWorks continues to evolve.
July 2010
"Thanks!"
I just want to thank EW team for the quick response in dealing with the issues and questions that were recently posted. EW will be a great program once the little bugs are fixed. I think it is likely most advanced system available and I hope that users will use EW to its full potential. We are keeping paper files but mainly as back up - everything is on EW. It will be nice to have the help file and this community is a good idea as well. I hope that more users will share ideas and experiences with their EW so that we can all benefit. Good work Markus and Florin keep it up and you will do well.
March 2010
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files
I like that I can open multiple files and items and sort them in my space. Information is not cluttered; its clear and easy to navigate. There is tons of info but its not overwhelming to use.
reporting
I like the availability of reports on things like sales to show me how things are going. I know there are a lot more that I don't use yet but the sky's the limit! Alerts tells me what I have missed and my flags tell me if someone is eligible for hearing aids or batteries. It tells me stuff rather than me having to dig for it!
finding stuff
With EW4 I can find stuff - where the hearing aid is at in the process, bills and invoices, and that all the attachments are scanned and attached and linked to EW items so its all there, you never need to search for things.
scheduling
Scheduling is easy. There are multiple ways to schedule but it allows me to do it how I like to. If they're not a client, it opens the windows you need to enter things on the fly. Cancelling, confirming and changing appointments is a piece of cake and every change stays in the patient appointment history. I like the template so we don't fill up with too many clean and checks but have enough salesy appointments. If they cancel an appointment it prompts me to set a task to rebook later so we don't forget. Its all documented and in the system and out of my brainspace.
checklists
I love the checklists because it keeps me on track and I don't have to think about what I need to do and spend more time focusing on the patient.
Its all there
I like Ear Works because everything is there - the info you need is all right there. Its laid out well. I can access information quickly and easily, such as clients, doctors, third party info, marketing and tests. History is easily understandable and all accounting info is there. Editing payments or invoices is a snap.
time saver
I love Ear Works because it allows us all to save time by not having departments - all info is available to everyone but there are access rights in place. Its just so nice having only one place to go to look for the info and having it all there. Our old system did not give us info, we had to spend the time finding it - like eligibility info, appointment and service history, it offers the info I need to me rather than me figuring out what I need and then looking for it!
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