Support, evolving.
Things evolve. Ear Works Inc. started a new practice in hearing industry software development - collaboration with clients, agile development and ongoing free support.
As we grow and as our clients' needs change, we have identified some better ways of doing things. You will see what that is in this brief outline. Basically, we will have our website (www.earworksinc.com), our Faceook and Twitter online presence, and no more Google or Yahoo Groups. Instead, free support will be community centred at its own community site at GetSatisfaction, that rolling together what used to be free email support and the Google and Yahoo Groups. And paid support will be handled via ZenDesk on support tickets which will be billed by ticket not by time. Its easier to share answers and get information and share results. Faster, easier and better - the new Ear Works Inc. support system.
